Privacy Policy
Last updated: 12 July 2026 | Effective date: 13 July 2026
This Privacy Policy explains how Global Health Hair (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit globalhealthhair.com or contact us about our hair transplant services.
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable EU data protection law.
1. Who We Are
Global Health Hair is a hair restoration clinic based in Istanbul, Turkey, operating internationally. Our administrative contact is:
- Email: info@globalhealthhair.com
- WhatsApp: +34 648 423 777
- Website: https://globalhealthhair.com
2. What Personal Data We Collect
We collect the following categories of personal data:
- Contact information: name, email address, phone/WhatsApp number, country of residence
- Health information: photos of your scalp and hair loss pattern, medical history relevant to your hair transplant consultation (provided voluntarily by you)
- Communications: messages you send us via contact form, email or WhatsApp
- Technical data: IP address, browser type, pages visited, time on site (collected automatically via Google Analytics 4)
- Marketing preferences: whether you have consented to receive marketing communications
3. How We Use Your Data
We use your personal data for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Responding to your consultation enquiry | Legitimate interest / Contract |
| Providing hair transplant assessment and advice | Explicit consent (health data) |
| Booking and managing your procedure | Contract performance |
| Post-operative aftercare communication | Contract performance |
| Sending relevant information about our services (if consented) | Consent |
| Website analytics and improvement | Legitimate interest |
| Compliance with legal obligations | Legal obligation |
4. Health Data
Health-related information (scalp photos, medical history) constitutes special category data under UK GDPR. We process this data only:
- With your explicit consent (given when you share photos or medical details with us)
- For the purpose of providing you with a medical assessment and hair transplant consultation
- Strictly on a need-to-know basis within our clinical team
We do not sell, share, or disclose your health data to any third party without your explicit consent.
5. Cookies and Analytics
We use Google Analytics 4 to understand how visitors use our website. This may involve placing cookies on your device. The data collected is anonymised and aggregated — we cannot identify you individually from analytics data.
You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.
We do not use tracking cookies for advertising remarketing without your explicit consent.
6. Data Retention
- Enquiry-only contacts (no booking made): data deleted after 12 months of inactivity
- Patients who proceeded with treatment: clinical records retained for 10 years (required by Turkish medical law and international best practice)
- Marketing contacts: until you withdraw consent
7. International Data Transfers
Our clinical operations are based in Istanbul, Turkey. When you share personal data with us, it may be processed in Turkey. Turkey is not currently recognised by the UK as providing an “adequate” level of data protection equivalent to UK GDPR. We mitigate this by:
- Using Standard Contractual Clauses (SCCs) where applicable
- Limiting data transfers to what is strictly necessary for your consultation and treatment
- Obtaining your explicit consent to this transfer when you submit your enquiry
8. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right of access — request a copy of your data
- Right to rectification — correct inaccurate data
- Right to erasure — request deletion (subject to legal retention requirements)
- Right to restrict processing — limit how we use your data
- Right to data portability — receive your data in a portable format
- Right to object — object to processing based on legitimate interest or for direct marketing
- Right to withdraw consent — at any time, without affecting the lawfulness of prior processing
To exercise any of these rights, contact us at: info@globalhealthhair.com
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): ico.org.uk
9. Third Parties
We use the following third-party services that may process your data:
- Google Analytics 4 (Google LLC) — website analytics
- WhatsApp Business (Meta Platforms) — patient communication (data processed under Meta’s Privacy Policy)
- Hostinger — website hosting (EU/EEA data centres)
We do not sell your personal data to any third party.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect any changes. Significant changes will be communicated to active patients via email.
11. Contact Us
For any privacy-related queries or to exercise your rights:
- Email: info@globalhealthhair.com
- WhatsApp: +34 648 423 777
- Response time: within 72 hours on working days